Once you’ve determined that your salt cell is in need of repair, contact Salt Solutions to request a paid UPS shipping label.
This label makes shipping your salt cell to us not only very easy, but free as well.
Remove Your Salt Cell
Using a large pair of channel-locks (available for about $15 at your local hardware store), unscrew the right side collar of the salt cell. The collar should rotate towards you when being loosened. Once unscrewed, you’ll need to unscrew the left side collar. This collar should rotate away you when being loosened. Some water will still be present in the cell and associated PVC tubing, so you will see it leak out once the collars have been loosened.
Prep Your Cell For Shipping
Once removed, allow your cell to completely drain of water. You should wrap the salt cell cord around the unit itself, then package it securely in an adequately sized box. You should use packing peanuts or newspaper to fill in the extra space in the box to keep the unit secure during shipment. Bring the packaged unit along with the UPS shipping label you received from Salt Solutions to your nearest UPS shipping facility. You will not be charged for the shipment.